Club Med

“Always striving to serve you better” best sums up the Company’s service policy and its underlying motivation of providing excellent services that meet or exceed the expectations of the Customer. The Company ensures that the services it provides are of satisfactory quality as defined in the Sales of Goods Act Section 14(2).

As part of its corporate responsibility towards the Customer, the Company adopts fair and ethical business practices as well as accurate marketing communications at all times.

• Pregnant women are subject to the pregnancy policies of the airlines, ferry, coach, train incorporated in the tour.
• The price stated in the website are the lead-in price based on Club Med's rates. However, please note that the package price may change at any given time.
• Travel insurance is strictly recommended. The passenger may get insurance via CBE Pte Ltd or on their own.
• Service confirmation will take about 5 working days or more. (i.e. Rooms/Land Tour Confirmations)
• Should there be any change in packages/dates, discount levels (if applicable) may vary.

• Airline tickets, once issued, constitute the sole contract between the guest and the airline.
• Flight schedules and itineraries are provisional and subject to change without prior notice.
• Club Med is not responsible for flight delays, changes or cancellations caused by weather, strikes, airport conditions or other circumstances beyond its control.
• Club Med is not responsible for missed flights due to weather, traffic, delayed connecting transportation or other reasons beyond its control.
• Guests should allow sufficient time for connecting flights to account for possible delays or cancellations.
• After ticket issuance, amendments and cancellations are subject to the airline’s policies and conditions.
• If ticket amendments or reissuance are permitted by the airline, administrative fees and any fare or tax differences will be payable by the guest.
• Airline refunds may take approximately 3–6 months to be processed and returned.
• Promotional airline tickets are non-refundable, non-transferable and non-reroutable. No amendments are permitted once tickets have been issued.
• CBE Pte Ltd shall not be responsible for any Mileage Accrual Eligibility and on flight seating arrangements.

• Rooms are subjected to availability & confirmation. Surcharges may apply.
• Should rooms be unavailable, alternatives will be suggested, and payable price differences will apply.
• Standard Check-in time of hotels is after 3 pm while Check-out time is at 10 am.
• Smoking rooms are subject to availability and may be requested at the time of check-in. A deep cleaning fee will apply to any guest who smokes in a non-smoking room or public area.

• It is passenger’s sole responsibility to ensure that he/she has all valid travel documents (passport, visa, etc.) and with a minimum of 6 months validity from the date of return.
• It is also passengers’ responsibility to obtain all the necessary visa, vaccinations, health certificates and travel documents as required by the various government authorities of the country (ies) to be visited.

Amendment of a reservation is considered a cancellation, and the applicable cancellation fees will apply in addition to the cost of the new fare.

Changes and Cancellations by You

Changes made more than 60 days of scheduled departure:

• Written notification from the person who made the booking or your travel agent on your behalf must be received by our CBE sales team.
• Changes (e.g. name change, change of destination, change of dates etc.) shall incur an administration charge of S$60 SGD per guest if the new booking is of lesser value from the original booking.
• Changes are subject to the availability at the Resort and (in the case of Air/Ferry Club Med Packages) the availability of Air/Ferry tickets.
• Where Air/Ferry tickets have been issued, ticket amendment or cancellation charges shall apply (see Airlines and Other Transportation Carriers).
• If the new booking is of lesser value from the original booking, we will not refund the difference in pricing. If the new booking is of greater value, you will be required to pay for the new price and any other pricing variances due.
• In all cases, changes will only be confirmed when we receive payment of all resulting charges and increases in the Club Med holiday cost at the time of your change request.

Changes made within 60 days of scheduled departure:

• Changes will be treated as a full cancellation of the original arrangements made by you and cancellation charges will apply.

Exception for non-refundable rate:

• No changes or cancellations are allowed.
• Changes/cancellation will be treated as a full cancellation of the original arrangements made by you and cancellation charges will apply in full.

Cancellation by You:

• Written notification from the person who made the booking or your travel agent on your behalf must be received by our CBE sales team.
• The date of receipt of the cancellation notice will be the day the cancellation fees will be applied.
• You will have to pay the applicable cancellation charges per person for the Club Med stay as follows:

Air/Ferry Tickets:

• Where Air/Ferry tickets have been issued (in the case of Club Med holiday Air/Ferry Packages), ticket amendment or cancellation charges shall apply (see Airlines and Other Transportation Carriers).
• We reserve the right to cancel any Air/Ferry ticket held on behalf of yourself and your guests with a 100% cancellation fee.

Exception for non-refundable rate:

• No changes or cancellations are allowed.
• Changes/cancellation will be treated as a full cancellation of the original arrangements made by you and cancellation charges will apply in full.

Unused Stays, Services and Transportation by You during your Club Med holiday:

• No refund or credit will be given to you for unused days at the Club Med Resort or unused transportation resulting in your late arrival or premature departure.
• No refund or credit will be given to you for unused pre-booked or paid services (e.g. tours and excursions, spa services, Baby and Petit Club Med® facilities, transfers, sports and equipment hire etc.).
• The Resort’s curtailment of stay or unused facilities written declaration does not constitute in any circumstances a promise of a refund or credit.

“Always striving to serve you better” best sums up the Company’s service policy and its underlying motivation of providing excellent services that meet or exceed the expectations of the Customer. The Company ensures that the services it provides are of satisfactory quality as defined in the Sales of Goods Act Section 14(2).

As part of its corporate responsibility towards the Customer, the Company adopts fair and ethical business practices as well as accurate marketing communications at all times.

A non-refundable deposit of 50% of Tour Package Cost (above airline deposit included) is required upon reservation. All balance payments should be made not later than 30 days before the stipulated departure date. In the event that the airline regulations require full payment upon confirmation or for ticket issuance and/or hotel requires pre-payment of the accommodation earlier than 30 days, full payment must be made.

Unless otherwise stated in the Invoice, you may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. In such event, you shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s). Should there be a refund of airport taxes or miscellaneous surcharges by the airline(s), we shall be entitled to charge an administrative fee of S$50, to be deducted from the refunded amount for processing the refund. Please note any change of departure date, traveller’s name (other than correction of typographical errors) or the reservation is considered a cancellation and a cancellation fee will apply.

Any change to the identity of a traveller or to the designated departure date shall be deemed a cancellation of the reservation and a cancellation fee, as set out in clause 2 above, will apply. Subject to that, you may submit a written request for an amendment to the details of a reservation, such as rectification of typographical errors in a traveller’s name, changes to flight itinerary and accommodation, at any time. We will endeavour to accommodate or facilitate your request but cannot assure you that it can be effected. In particular, you may not be able to effect any change to certain arrangements, such as the issue of special airfare tickets. Where the change is possible, you shall be responsible for all additional charges and administrative fees that may be incurred to effect the change. We will endeavour to confirm the status of any request for an amendment within 14 days of receiving the written request.

For payments made in cash, cheque or bank transfer, refund will be made by way of cheque and will generally be processed within 2 to 4 weeks from the date of cancellation. For credit card payments, refund will be made via the respective credit card company and will generally be processed within 4 to 6 weeks from the date of cancellation. The refund process may take longer during peak seasons, due to the increase in transaction volume.

Passport and Other Travel Documents

Subject to this clause, each traveller is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the destination country (ies).

If a reservation has to be cancelled because the traveller is unable to obtain a visa or other travel document required, the relevant cancellation fee under clause 2 above will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the tour fare, should any traveller be deported or refused entry by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.

Each traveller is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the Pax Statement tallies with the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be borne by the traveller.

Visa Applications

We may, from time to time, assist a traveller to submit a visa application for a fee, but do not guarantee the outcome or approval of any such application. Different embassies or consulates require varying lengths of time to process visa applications and, accordingly, any traveller seeking our assistance to apply for a visa must check with us as soon as possible on the applicable visa requirements.

Travel Insurance

All travellers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.

Baggage Handling/Lost or Damaged Baggage

Travellers will be allowed check-in and hand-carry luggage according to the respective airlines’ regulations. Excess baggage must be paid locally by the travellers. We will not be responsible for the loss, damage or theft of any item(s) belonging to a traveller throughout the duration of the Tour.

Meals

Meals, including meals on-board flights, are as indicated in the Tour Itinerary. No refunds or replacements will be provided if the on-board meals are not served for any reason.

Travelling With Minors

Travellers under 18 years of age (as at the scheduled departure date) must be accompanied by an adult. If any person under 18 years old is travelling with an adult other than his or her parent or official guardian, his or her parent or official guardian is required to fill up an “Unaccompanied Minor and Handling Assistance Waiver” form. It is also the traveller’s sole responsibility to ensure that the requirements of any relevant airline and/or regulatory authority relating to minors are complied with.

Pregnancy

It is the responsibility of travellers who are pregnant to ensure that they have a doctor’s certification that they are fit for travel. Notwithstanding any such doctor’s certificate, third party providers, such as airlines or cruise companies, have the sole discretion to disallow a pregnant traveller to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.

Special Requests

It is the Customer’s sole responsibility to inform the Company of any special request that a traveller may have, such as special dietary requirements, special seating arrangements, requests for adjoining rooms, requests for a smoking room, etc. at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.

Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any traveller for:

(a)         any injury, damage, loss or delay affecting any person or property not arising from our own negligence or breach;

(b)          any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to:

1. actions or omissions of third parties (including any applicable third party service providers); mechanical breakdowns;
2. a Force Majeure Event;
3. a failure by the traveller to comply with any of his or her obligations hereunder;
4. a failure by the traveller to possess, obtain or maintain any travel documentation required for the tour (e.g. health certificates, visas, valid passports, etc.);
5. a failure by the traveller to follow reasonable instructions, including but not limited to noting and complying with specified check-in and check-out and/or meeting places and times.

To the fullest extent permitted by law, our maximum liability to any traveller for any loss, damage, cost and/or expense shall in no event exceed the amount of the tour fare paid to and received by us in respect of such traveller.

In no event shall we be liable for any punitive, special, indirect or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation.

You agree to indemnify us, our affiliates and our respective officers, directors and employees, immediately on demand, against all claims, liabilities, damages, costs and expenses, including legal fees (on a full indemnity basis), arising out of any breach of these Terms and Conditions by you.

We reserve the right to change, amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time. The latest copy of these Terms and Conditions is maintained and made available on our website. Customers and travellers are responsible for periodically checking our website to update themselves on the latest Terms and Conditions.

We welcome feedback from our customers. Should you have a complaint on the tour, you should inform our representative during the course of the tour and if matter cannot be resolved after our representative’s best endeavours to do so during the tour, your complaint should be made in writing to the Company at cbe@chanbrothers.com.sg